Enjoy the humor of Japanese 'continuous improvement'. You will notice
that the Japanese also avoid redundant inventory carrying costs.
Now you know why we buy only Japanese (read Toyota, Subaru) automobiles.
The Taj hotel group had invited Mr. Masai Imai from Japan to hold a
workshop for its staff. The staff were very skeptical- the hotel is doing
excellent business, this person from Japan has no exposure to hotel
industry- what exactly is he going to teach?
But everybody as planned gathered for the workshop in the conference hall
sharp at 9 am. Mr. Masai was introduced to them- a not so impressive
personality, nor the English all that good; spoke as if he was first
formulating each sentence in Japanese and then translating it into rather
clumsy English.
"Good morning! Let's start work. I am told this is a workshop; but I see
neither work nor shop. So let's proceed where work is happening.
Let's start with the first room on the first floor." Mr. Masai, followed by
the senior management, the participants, the video camera crew trouped out
of the conference room and proceeded to the destination. That happened to
be the laundry room of the hotel. ****
** **
Mr. Masai entered the room and stood at the window, "beautiful view!" he
said. The staff knew it; they need not invite a Japanese consultant to tell
them this!
"A room with such a beautiful view is being wasted as a laundry room.
Shift the laundry to the basement and convert this into a guest room."
Aa Haa! now nobody had ever thought about that! The manager said, "Yes, it
can be done."
"Then let's do it.", Mr. Masai said.
"Yes sir, I will make a note of this and we will include it in the report
on the workshop that will be prepared." Manager
"Excuse me, but there is nothing to note down in this. Let's just do it,
just now." Mr. Masai.
"Just now?" Manager
"Yes, decide on a room on the ground floor/basement and shift the stuff out
of this room right away. It should take a couple of hours, right?" Mr.
Masai.
"Yes." Manager.
"Let's come back here just before lunch. By then all this stuff will have
got shifted out and the room must be ready with the carpets, furniture etc
and from today you can start earning the few thousand that you charge your
customers for a room night."
"Ok, Sir." The manager had no option.
The next destination was the pantry. The group entered. At the entrance
were two huge sinks full of plates to be washed. Mr. Masai removed his
jacket and started washing the plates.
"Sir, Please, what are you doing?" the manager didn't know what to say and
what to do.
"Why, I am washing the plates", Mr. Masai.
"But sir, there is staff here to do that." Manager Mr. Masai continued
washing, "I think sink is for washing plates, there are stands here to keep
the plates and the plates should go into the stands."
All the officials wondered - did they require a consultant to tell them
this?
After finishing the job, Mr. Masai asked, "how many plates do you have?'
"Plenty, so that there should never be any shortage." Manager.
Mr. Masai said, "We have a word in Japanese-'Muda'. Muda means delay, muda
means unnecessary spending. One lesson to be learned in this workshop is to
avoid both. If you have plenty of plates, there will be delay in cleaning
them up. The first step to correct this situation is to remove all the
excess plates."
"Yes, we will say this in the report." Manager.
"No, wasting our time in writing the report is again an instance of 'muda'.
We must pack the extra plates in a box right away and send these to
whichever other section of Taj require these. Throughout the workshop now
we will find out where all we find this 'muda' hidden."
And then at every spot and session, the staff eagerly awaited to find out
muda and learn how to avoid it.
On the last day, Mr. Masai told a story.
"A Japanese and an American, both fond of hunting, entered a jungle with
guns. In the pursuit of game they entered deep jungle and suddenly realized
that they had run out of bullets. Just then they heard a lion roaring. Both
started running. But the Japanese took a short break to put on his sports
shoes. The American said, "What are you doing? We must first get to the
car."
The Japanese said, "No. I only have to ensure that I remain ahead of you."
All the participants engrossed in listening to the story, realized suddenly
that the lion would stop after getting his victim!
"The lesson is competition in today's world is so fierce, that it is
important to stay ahead of other even by just a couple of steps. And you
have such a huge and naturally well endowed country. If you remember to
curtail your production expenditure and give the best quality always, you
will be miles ahead as compared to so many other countries in the world.",
Mr. Masai.
HAPPY IMPROVEMENT...**
that the Japanese also avoid redundant inventory carrying costs.
Now you know why we buy only Japanese (read Toyota, Subaru) automobiles.
The Taj hotel group had invited Mr. Masai Imai from Japan to hold a
workshop for its staff. The staff were very skeptical- the hotel is doing
excellent business, this person from Japan has no exposure to hotel
industry- what exactly is he going to teach?
But everybody as planned gathered for the workshop in the conference hall
sharp at 9 am. Mr. Masai was introduced to them- a not so impressive
personality, nor the English all that good; spoke as if he was first
formulating each sentence in Japanese and then translating it into rather
clumsy English.
"Good morning! Let's start work. I am told this is a workshop; but I see
neither work nor shop. So let's proceed where work is happening.
Let's start with the first room on the first floor." Mr. Masai, followed by
the senior management, the participants, the video camera crew trouped out
of the conference room and proceeded to the destination. That happened to
be the laundry room of the hotel. ****
** **
Mr. Masai entered the room and stood at the window, "beautiful view!" he
said. The staff knew it; they need not invite a Japanese consultant to tell
them this!
"A room with such a beautiful view is being wasted as a laundry room.
Shift the laundry to the basement and convert this into a guest room."
Aa Haa! now nobody had ever thought about that! The manager said, "Yes, it
can be done."
"Then let's do it.", Mr. Masai said.
"Yes sir, I will make a note of this and we will include it in the report
on the workshop that will be prepared." Manager
"Excuse me, but there is nothing to note down in this. Let's just do it,
just now." Mr. Masai.
"Just now?" Manager
"Yes, decide on a room on the ground floor/basement and shift the stuff out
of this room right away. It should take a couple of hours, right?" Mr.
Masai.
"Yes." Manager.
"Let's come back here just before lunch. By then all this stuff will have
got shifted out and the room must be ready with the carpets, furniture etc
and from today you can start earning the few thousand that you charge your
customers for a room night."
"Ok, Sir." The manager had no option.
The next destination was the pantry. The group entered. At the entrance
were two huge sinks full of plates to be washed. Mr. Masai removed his
jacket and started washing the plates.
"Sir, Please, what are you doing?" the manager didn't know what to say and
what to do.
"Why, I am washing the plates", Mr. Masai.
"But sir, there is staff here to do that." Manager Mr. Masai continued
washing, "I think sink is for washing plates, there are stands here to keep
the plates and the plates should go into the stands."
All the officials wondered - did they require a consultant to tell them
this?
After finishing the job, Mr. Masai asked, "how many plates do you have?'
"Plenty, so that there should never be any shortage." Manager.
Mr. Masai said, "We have a word in Japanese-'Muda'. Muda means delay, muda
means unnecessary spending. One lesson to be learned in this workshop is to
avoid both. If you have plenty of plates, there will be delay in cleaning
them up. The first step to correct this situation is to remove all the
excess plates."
"Yes, we will say this in the report." Manager.
"No, wasting our time in writing the report is again an instance of 'muda'.
We must pack the extra plates in a box right away and send these to
whichever other section of Taj require these. Throughout the workshop now
we will find out where all we find this 'muda' hidden."
And then at every spot and session, the staff eagerly awaited to find out
muda and learn how to avoid it.
On the last day, Mr. Masai told a story.
"A Japanese and an American, both fond of hunting, entered a jungle with
guns. In the pursuit of game they entered deep jungle and suddenly realized
that they had run out of bullets. Just then they heard a lion roaring. Both
started running. But the Japanese took a short break to put on his sports
shoes. The American said, "What are you doing? We must first get to the
car."
The Japanese said, "No. I only have to ensure that I remain ahead of you."
All the participants engrossed in listening to the story, realized suddenly
that the lion would stop after getting his victim!
"The lesson is competition in today's world is so fierce, that it is
important to stay ahead of other even by just a couple of steps. And you
have such a huge and naturally well endowed country. If you remember to
curtail your production expenditure and give the best quality always, you
will be miles ahead as compared to so many other countries in the world.",
Mr. Masai.
HAPPY IMPROVEMENT...**
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